Full Transcript
The whole conversation, word for word
Rebecca was helping a family member, Lois, whose Pinellas County home had unpaid property taxes and was scheduled for a tax deed auction. She called Tampete Homes one day before the auction. This is what happened, in both of their own words.
Lightly edited for readability only (auto-caption spelling and punctuation). Nothing has been added, removed, or reworded beyond that — this is the conversation as it was spoken. Timestamps match the full video.
0:00AL: Hey there, my name is Al. We have for you today a conversation with Rebecca, a Pinellas County homeowner who had a property that she sold to us which had a tax delinquency, which was going up for a tax deed auction at Pinellas County. She was gracious enough to meet us in January 2026 to share what it was like to do business with us. This is a real transaction that closed December 2025. Enjoy the video.
0:24AL: So nice to have you here. I know it can be uncomfortable being in front of cameras — it is for me, at least a little bit. But I'm really happy we get to just talk to people about our story, because obviously I try to inform folks of the situation that they're in, typically, right? That has an aura of skepticism involved when people are receiving notices or just information about, "Hey, you're facing this and this situation. We can be an option for you to solve that problem." But obviously it's like a person coming to their door, and they might not be sure. So I hope to inform folks about how we were able to provide this solution to you. Obviously we did the 355 Canal Way property. You mentioned that you saw my note and you had called. Do you mind just giving us a little rundown on what was the situation? What were you going through before you had called me?
1:12Rebecca: Well, it was a volunteer situation in which I was helping a family member, and I was under the impression I was going to start cleaning it out and eventually sell a property. Aside from the stacks of mail that was facing us, it was your business card taped to the storm door — I think it was just the 727 number. Here's somebody that's local.
1:46AL: Yeah.
1:48Rebecca: Whether we go to the end zone with this person or not, it's somebody local that can give me information, possibly a template, a syllabus, and guidance. The other mail was from Fort Lauderdale, from Miami, from North Carolina. So many other people were wanting access to this property, wanting access to a family member who was going to address it, what they were going to do with the property. But you were local, and I thought, this is somebody that I could call at a moment's notice — I could even see in person. So that was initially the jump start. So, you know, from there, one phone call after another, with your guidance, with your timeline, with your sense of urgency, I now know that this volunteer situation — we had two days to get it done, right? So that was scary.
2:44AL: Yeah, no — I mean, I can't imagine what you felt. I got the call from you, and we just kind of talked about the situation, and then we agreed to meet on site within like an hour, I think. Since you were mobile, obviously, that really helped us.
2:54Rebecca: Oh yes — my job, although demanding, being flexible to be able to meet you. Absolutely.
3:03AL: Yes, I'm sure that helped too. And obviously, in certain circumstances such as this, which was a tax delinquency that the property was facing, there is urgency — because ultimately there is a very real way where you get nothing for the house, which is obviously the worst-case scenario. Which is ultimately the first real reason why we reach out, because a lot of our outreach is to really inform folks of what's happening. Because from what I've seen — and I talked to the county extensively about their processes — if someone passes away, if someone's sick, or they move, and they don't update what's their record with the county, they just send out letters. And a couple weeks before, the sheriff will come knock at the door, and if no one answers, they'll just tape a note to the door. And come auction time, the property's gone, and then the homeowner's left with nothing.
3:48Rebecca: Well, my brother, who lives in another state 1,100 miles away, had been getting phone calls from somebody — don't recall the name — but I don't know that my brother was really taking it serious, nor did he have the means or the resources to take care of it. And so, since I was the only person within the family that was local enough to look into it and then possibly execute — I couldn't not take care of it. I had to get some money for her, and something did need to happen to this property. But nobody wants the government to take your belongings.
4:29AL: They take enough, I think. I mean, I'm sure you and I can talk another podcast episode on all the things involved with government and how much they're already taking from us in the first place.
4:38Rebecca: The last thing we wanted to do is lose our house. Yes. So, with him being local — and I didn't know these other people that was calling my brother — I had to call somebody local, and I wanted to meet face to face.
4:47AL: I love that. And that's really all that I try to do. I live in St. Pete, as you know, so it was like a 45-minute drive up to Oldsmar. But it's belly-to-belly conversations, and I want people to see me and feel me out, because I really only aim to do good business with people and really provide a solution for this clear distress that is happening. In real estate, there's various types of things that can happen where you need to sell a house and you need to sell it on a timeline. I just got off the phone with this lady whose tenants tore up the house. She's living out of state, bought it about ten years ago, and she just wants someone local that can handle some of these issues. A lot of people, like you said, reach out that are just established, large-scale businesses that don't care about you or the situation. They're just trying to push items through a machine and then just crank it out.
5:33Rebecca: Yes.
5:34AL: I don't want to do that. I never want to be that. Because I really am in this business — obviously it's nice to do deals and make money, of course — but it is also to inform and educate people and allow them to see their options. And I really want to make sure people don't feel obligated because I'm there to "sell me a house." It's definitely not about that. It's just so people understand the avenues that's available to them so they can make an informed decision. That truly is my goal.
6:03Rebecca: That you helped me understand. You really did.
6:05AL: Thank you. That is a big thing for me specifically. I'm here for the long run of it, and I don't want to be perceived — or even have a chance to be perceived — that I'm just trying to pull one over on someone.
6:16Rebecca: Well, typically, you know, some people think investors are in it for themselves. Investors just — they want something for cheap and they want to flip it. So, you had compassion for Lois, but I was the mouthpiece and I was the one getting it done.
6:29AL: Yeah.
6:31Rebecca: So, you know, you being on site and hands-on, it's better than somebody from Fort Lauderdale. And now I got to work with two people.
6:39AL: Yes. I know that you and I obviously worked closely throughout this, and I really try to be there every step of the way. I don't want to be like, "You deal with it — you go ahead and take care of that." There's things that are outside of my control and your control, but I really want to guide the transaction in all ways that I can. And I wanted to be there — just because I'm not in charge of this piece does not mean that I'm hands-off with it.
7:08Rebecca: Well, you provided me with paperwork also — that I would have had to mind myself and make sure that the language was proper and correct, legally correct. So having those resources, and making phone calls, and giving me contact names and contact phone numbers, and "here's the address" — you did legwork. And when it got down to closing, you were staying on top of things, even though I was a little hands-off, distracted, and busy. But you stayed in the game.
7:37AL: You had a lot of other things you were handling besides this property, which we'll get into a little bit here. I think one of the big pieces of this is understanding, in your case, the seller — what the true needs are, what is going on in the world — so that I can understand and see how I can actually take some of this pressure off their plate, right? Especially if it's in my capacity, and especially if this is something that I do quite frequently. So it's really just about being a consultant first, just so people are educated, and then just helping out in every way that I can. And I feel like my mom raised me right to care for people, and I just really try to bring that energy into my business.
8:11Rebecca: So that was very valuable.
8:13AL: I'm very happy that that translated over. That means so much to me.
8:17Rebecca: So it was a lot of pressure, not going to lie. You held my hand the whole time. Thank you so much.
8:22AL: So obviously there was a tax delinquency, and I know that Lois had some health issues, and there were some other personal things that were involved where she had been distracted with maybe taking care of the property in certain aspects. Obviously, when you had called me, this was two days before the auction was happening — or this is like the day before. Can you just walk us through your experience within that time frame?
8:45Rebecca: So we met at Lois's, did a walkthrough. There was obviously mold in the house, in like the bathroom and stuff like that, because she hadn't lived there for quite a while — a good year. For many, many months she had been in and out of hospital care, a litany of medical issues. So, aside from being bedridden and not feeling comfortable to be on her feet, there were limitations to convincing her. Because to my understanding, she was getting these notices, but she's like, "Oh, I get those all the time." She blew them off. She thought, "They just want my house." And we all get junk mail. We get too much junk mail. We get too many advertisements thrown at us. And looking back, then, the amount of mail that I've gone through — I saw she's had a lot of notices for many things. And I don't know — when you get to a point that it's a matter of survival, she was taking care of her health rather than her financial obligations.
9:55AL: Understandably so. Yeah.
9:56Rebecca: And then of course, being either coherent or incoherent or rehabilitative, the attempts for my brother, who lived in West Virginia, to try to get her to do something with the car, do something with the mobile home, fell on deaf ears. And — I don't know if it was a little bit of my finesse in the way I explained things to her — the way you've explained things helped me explain to her. Because, again, I've sold one piece of real estate in my life, and that was in 2007. So I don't know the Florida laws, and I certainly have never been in a situation where my home has gone up for auction. This has never been a dire situation that I'm in — uncharted territory. So anyway, explaining to Lois — I'll never forget this — I stated to her, and I don't know if her deathbed was next week or next year, but I basically said, "I want you to pass with peace. So let's get all of this resolved, and let's at least get something for it. Otherwise, the county — Lord knows what the county is going to do with it."
10:57AL: Last thing we want is for the government just to take it and go.
11:00Rebecca: They won't say thank you. So, it worked out the day before to get her to sign up the paperwork to sell it.
11:08AL: You and I obviously visited the house. I took photos and did like a video walkthrough of the house, and then we went over to Lois's, and then you just kind of talked her through it —
11:16Rebecca: In the long-term care facility. Yeah, talked to her about it. And again, you were out in the waiting area.
11:22AL: Yeah.
11:24Rebecca: So, you were there, you know, waiting to wire the money.
11:27AL: Exactly. So in this situation, we were literally a day before the auction was happening, and you had called me that day, and we did the whole process under 48 hours. I prepaid the taxes, so we stopped that auction from happening, and then we were able to relax a little bit and then be able to close and do everything correctly and have control of it again. Because when you're trying to make decisions under a gun, under this level of duress, with the taxes — it's very stressful. As you said, people aren't buying and selling real estate all the time. Not everybody is a real estate investor, right?
11:58Rebecca: And in the condition this house was in.
12:00AL: Yes, exactly. Can you tell us a little bit about when you'd walk through the property? Let us know what the property's situation was, in your words.
12:08Rebecca: So, it appears as if there was water damage in the ceiling, and there were boards nailed to the ceiling. The floor — which, it was a mobile home — the floor had very soft spots.
12:23AL: Yep.
12:24Rebecca: So underlayment, subflooring, all of that had deteriorated to the point that there was also plywood on the floor. As we noticed, there was black mold in the showers.
12:34AL: Yep. And you could smell it.
12:36Rebecca: Yes. All around. And I could tell when I entered it that there had been a lot of moisture. So the furniture had a film of mildew.
12:47AL: Yeah. It was muggy.
12:49Rebecca: Definitely. Definitely muggy. Somehow someone — if it was a neighbor — had left the AC on. The electric company had not shut it off, even though not having a payment in over a year.
13:00AL: Wow. Which is unheard of.
13:01Rebecca: Yeah. So, I don't know if they knew her age. I don't know if it was a state law that when you are elderly or homestead, they don't turn it off. I don't know. So that helped it from being worse. But it was bad.
13:13AL: Yeah. And, you know, there was obviously a hole in the kitchen floor that had like a plywood board over it. And once we started tearing that stuff down, actually, the soft spots were everywhere. There was a lot of mold underneath as well, and the floor studs were rotting as well.
13:28Rebecca: Right. Yeah. Some cracks in the foundation on the right-hand side of the house. Some of the bricks were missing. Although it wasn't flooded, it is in the flood zone. However, there wasn't any drips from the ceiling, there wasn't stains or anything like that. But there was clear water damage all around the house. And it had to do with water buildup and then it just kind of being locked for a long period — just air, if there was no ventilation — and created the habitat for mold to take hold.
13:53AL: Yeah. But obviously, you know, we were able to stop the auction from happening. We had a contract signed, and then we were doing business with Boss Law — title company handling the transaction. It wasn't just you and me — I'm not giving you a bag of cash for the house. It was done in a legal, functional way with the title company in play, so that they're doing the background checks and making sure that everything is clear and smooth. Which I also think — and correct me if I'm wrong — calling someone that you just saw the card to, obviously there's layers of uncertainty of who this person is, what they're about. Did that make you feel more comfortable, that there was the title company involved with the sale? Were you expecting that?
14:33Rebecca: Oh yes. I mean, from my own personal real estate transaction, having a closing with a law firm — I didn't question it. The title work was going to be thorough, right? There were surprises. Aside from the condition of the home, the surprises never let up. So, you know, you just put one fire out after the next, and eventually you can clear your desk and move on to the next one. So it's taking patience, because it doesn't happen overnight — even though the sale happened overnight. You just don't know until you uncover the title work and the history of the home. You just don't know what you're going to be presented with. And having someone — Boss Law and yourself — in your corner to explain to you: these are your options, what would you like to do? Or, this is your best approach, or this is what we can offer you.
15:22AL: Yeah.
15:23Rebecca: So, I never felt alone. Granted, it was ultimately my decision, but I have no doubts that I made the right decision.
15:31AL: I'm happy to hear that. Ultimately, again, I think it just comes down to making sure that you understand the decisions you're making in clear daylight, so that there is no uncertainty or questions unanswered. I know that I would not want to be in that position if people weren't answering me directly, especially if I'm engaging with something that is unclear to me because I'm not a professional in that area.
15:52Rebecca: I did feel heard. You don't want to think fraud. You don't want to think scam.
15:56AL: I definitely want to make sure to address that, because as you said, there's a lot of notices you received, and there's just so many people that are fishing — not only in real estate, but they're just fishing with sending letters out and doing this type of thing.
16:10Rebecca: It had a lot of delinquency. So, the surprises of the liens, right? There was more to take care of.
16:17AL: So, you know, good title work can bring that to light.
16:20Rebecca: Exactly. And the closing went quick.
16:22AL: Yeah. I think we closed within 36, 37 days or something like that. There was things that we had to clear out with title, which is why it took a little bit longer than the typical two-to-three-week time frame. It can vary depending on the circumstances.
16:35Rebecca: It could have been stickier.
16:36AL: Absolutely. I've had many dealings where things took a lot longer than this. Trust me, this was, I think, overall pretty smooth from start to finish. So that was obviously a good thing. Before you reached out to me, what other options did you feel you had that you could potentially entertain — selling the property or solving this problem?
16:57Rebecca: So, I thought of clearing it all out — of what she might want, contents-wise — doing an estate sale. I have some Realtors in my back pocket that I could have called. And my brother and I even talked about fixing it up, renting it out. But again, I would be faced with dealing with my brother 1,100 miles away — approval on contractors from him, whether he was going to be hands-on or not, I didn't know. The thought of it was: fix it up, rent it out, or fix it up and sell it. But with him being so far away and my demanding job, I didn't have the bandwidth. I just thought, let her get some money out of it, and — if these investors, you know, if I pick a good one — let the investor fix it up. He's got resources. I know some contractors, but I don't know a lot of contractors. I can't even imagine how long it would have taken me —
17:49AL: I mean, the auction would have taken it, exactly, if we were down to the last day. Ultimately, to flip a home, not only do you need to have a network of contractors and be able to actually quote the job well, but also a lot of upfront costs associated with this, right? I mean, paying off the taxes, hiring contractors, managing that whole project — spending 10, 30, 40, 50, 60, a hundred thousand dollars fixing up properties.
18:12Rebecca: We had the money to pay the taxes, but then what?
18:15AL: Right. Exactly.
18:16Rebecca: Wait — looking for the doorknob. There was a lot of work that needed to be done on that house.
18:21AL: So, actually, we ended up tearing the house down to put a new one on there. I mean, it's scheduled for that.
18:25Rebecca: You are involved in real estate more often, every day, than me. Your contractor network had to have been more steadfast than mine. Sometimes, like you said, there's a lot of other things you had to deal with. So sometimes you just got to cross things off your list, just get a fair value, and then just move on.
18:40AL: Because of your good decision-making, you were able to not lose the full value of the house — pretty much get what it was purchased for, instead of just losing everything on that property.
18:52Rebecca: Giving me the opportunity and the time — based on the sale, versus the sale then the closing — I was able to still go in there and have my one-day sale. I was able to get pictures and certificates and jewelry and things like that out of there, so that she can feel comfortable that she still has some memories.
19:15AL: So, let's talk about that. We had a contract signed and we opened up title, and you had a couple weeks where you were still removing things that Lois wanted. You were selling things just to make a bit more money, because obviously otherwise it was all going to go to the dump anyway. There was a car that had to be dealt with, which you dealt with. What was your take on having that time available to you, so you could take care of some of this other stuff?
19:39Rebecca: I didn't feel pressure would be initially what I think — but it was still the understated compassion, that those things mean something to Lois, and you're allowing me the time and access to get them.
19:56AL: So, we had adequate time for you to get the things that you needed, have that access so you could maneuver things on your own timeline — not be pressured to move super, super fast or anything of that sort, right?
20:07Rebecca: And I mean, yeah — you didn't just say, "You only have seven days to get things out," right? I mean, that would have been like panic mode.
20:12AL: And that's, I think, an incredibly important aspect of this. Because you may need to sell a house, and you might be afraid of all these ancillary things that's associated with that sale, and you might have all these questions when engaging with an investor who's going to buy your house directly, and that just might make you feel uneasy. And I think that's an important point to highlight — we really want to make sure that we do this on your terms. So, you found my note on the door, and then you called me that day before the auction. Was there a particular reason that you were there? What was going on that day, do you remember?
20:51Rebecca: I probably wanted to do my own visual inspection and start gathering the mail. I didn't know if there'd be water lines busted. I didn't know if the air would still be on. But that all got worked out. It was basically — it was time for my own physical-presence assessment. What am I getting myself into? What am I dealing with? How much do I have to clear out? How bad is the home? If we do fix it up — if the family does fix it up — what are we looking at? So, I took pictures and sent to my brother. And he ultimately — not that he had the final say, but I was in agreement when he says, "We just don't have the time or the resources."
21:29AL: So, you basically got a feel for it, got a rough scope of work of what was going to be involved. So, you were evaluating your options, ultimately, right? And then you went there for that, and you basically saw — and I was one of those options, because you saw the card at your door, aside from, you know, half a dozen of mail of other people.
21:45Rebecca: So, you know — and you had a piece of mail in there, so you followed up, and you just put a business card.
21:54AL: We're the only people in Pinellas County that actually go on location there to inform people. We are knocking on doors. We are leaving notes, just so people, again, have the wherewithal to know how to handle this situation. Not because, like, "Come sell to us" — but handle this, because I don't want you to lose your house. We actually leave the account numbers and the amount owed and the county's information at the bottom, just so you know how you can handle this directly with the county. If we're an option, fantastic. But if not, we just don't want you to go without knowledge of what's happening to you — again, because I don't think the county does enough that they can do to inform of this massive risk.
22:39Rebecca: So, how often do you go to a home in this situation and never find someone?
22:45AL: Oh, I would say like 90% of the time. Because, I mean, I think when you get up in years, your health just starts taking a priority.
22:55Rebecca: I mean — you don't have an easy job. It's difficult.
22:58AL: So, for this year, we just launched a campaign for unpaid taxes from 2023, and there's 1,031 properties in Pinellas — single-family homes — that has three years of unpaid taxes. In the beginning of the year, we go knock on every single door. If no responses, we're leaving those notes out — all for the sake of just letting folks know, with that one piece of paper: let them know what they can do. Either handle it with the county, or give us a call and let us guide you through this, just so that you have a solution that is sensible.
23:26Rebecca: FaceTime made the difference. You were local.
23:29AL: And this time, we're not trying to be this massive company. We really want to be just a direct operator. There's so much layering of businesses to do more business, but you're sacrificing the personal touch, the directness, the belly-to-belly conversations, the face time of us being able to walk through this together. And I would consider you like a friend now.
23:50Rebecca: Oh, thank you.
23:51AL: It's nice to be able to cultivate these relationships and feelings. I think it's an important part of doing good business.
23:57Rebecca: Well, you're able to really convey the seriousness of this with face time. People just don't take it seriously when it's in a letter.
24:06AL: Exactly — when it's among the rest of the mail. We do send mail, but we really try to get in there in person, just so people can see us and we can explain to them what is going on. I think that's a very key thing — me being there in person just helped you get a concept of this. Was there any type of fear or insecurity that you had, before or even after meeting me?
24:25Rebecca: You had conveyed you have experience in this. You had facts and figures and dates with regards to Lois's taxes and amounts, and how many attempts, you know, she's been contacted, or what the process is from the county — "This is what they've been doing, this is what you're looking at." So, just in the phone call, you laid it all out, and you ultimately left it up to me. But I didn't have the time to start doing my due diligence. I had to trust my gut.
25:02AL: Yeah. And that can be scary. I totally understand — especially when there's so many people that are reaching out for X, Y, Z reason.
25:08Rebecca: You know, I want to trust but verify. I have trusted too soon in the past. I trusted my gut, but I think the way you presented this: "This is what's happened, this is the seriousness of it, this is what we can do, this is what I have done." Maybe that's what you might have said — like, you didn't make any promises, but you wanted to lay your eyes on it and then make your own assessment. And from there, it was nothing but handholding. So I didn't have the time to start calling everybody else in another city — "What can you do better? What can you offer?" I didn't have that time.
25:43AL: And also, I think one of the difficulties in this industry is there is people that are throwing out big numbers out there just to get people on their side, and they can get them under contract — and what they do, sadly, is they try to knock them down when the closing gets close. So that's just an extreme dishonesty that does happen in the industry, sadly, because people are just more concerned with getting volume versus doing good business. And they don't really care if you end up getting hurt at the end, because all they want to do is just play the numbers game. They'll just say, "Oh, I'll give you $200,000 for this house" — like, the house is not worth that, just because of the condition that it's in. But it might be so much more from what the other guys are offering to you. You obviously want the most amount that you can get, so you go with this guy. But not only is there inconsistency with communication, there is just a whole lot of lack of effort. And when it comes down to closing, you almost definitely get knocked down massively. Not only are you getting way less, but you're also emotionally distraught, because you've just been dragged through the mud throughout this process. Which I think is the reason why people have a right to be skeptical.
26:55Rebecca: I agree. In this situation, I agree.
26:57AL: Was there any point where things clicked — where you were thinking, "Okay, you know what? Al's not such a bad guy. Al can take care of this"?
27:06Rebecca: Well, when I shared with you that Lois still had belongings inside the house — even though I sell it to you, I still want to be able to get the things out of there that Lois might want.
27:19AL: Oh, absolutely.
27:20Rebecca: You said, just because there's a sign on the dotted line doesn't mean we've been locked out. So, you took the position of — if you were in Lois's shoes — that if there was no time to get all this out before selling, there's still time to get those things out. And you understood, because this happened so rapid-fast, that Lois is a human being. Lois and her parents — there were a lot of memories in there. So that doesn't need to go down in the rubble. So yeah, I mean, I had to ask — but it wasn't an objectionable question.
28:01AL: Thank you. And I really pride myself in being human.
28:04Rebecca: And because you treated us like humans — let's put it that way — I felt comfortable with the belongings that I was able to get out of the home. And I was concerned for what was being left for you to deal with, so I was throwing things out to the garbage as well.
28:17AL: You have put in a lot of work, too. Yes.
28:19Rebecca: Yes. It does take two.
28:21AL: And compassionate — because you're such a caring person. You really went above and beyond what I've seen from other sellers, I will say that.
28:27Rebecca: Well, thank you.
28:28AL: It's always a pleasure working with people who are just self-aware and just, like, sweet people.
28:33Rebecca: You held my hand for the sale, and then partnering with Boss Law to coordinate the closing — and then Boss Law has all the paperwork necessary and all the signing. I don't know — it couldn't have been any more smooth.
28:51AL: Did you have any innate fears before you saw my face — before we talked about engaging with an investor?
28:57Rebecca: No. The person in my position needs to want to learn. They need to want to know. If you know what to expect — that's the fear on any given day, the thought of not knowing. The only thing I didn't know was how much work and how much time and money did I have to put into this if I was going to rehab it and sell it or rent it. But we came to our senses, and we realized that we didn't want to take that on, and that was left for the professionals. So — someone in my situation needs to want to learn, let you speak, ask questions, you know, and let you be the guy — let you do what you do best. That's what this person needs to do.
29:39AL: Thank you.
29:41Rebecca: Thinking that I know it all, and either talking over you or over-explaining — it won't work.
29:48AL: Thank you. The ultimate goal being just to inform folks, just so they can make a right decision for themselves. Because ultimately, we are in the business of buying and flipping real estate — but again, our ultimate goal is just to make sure people don't lose their house, because that is precedent. There's going to be deals no matter what.
30:04Rebecca: And realistically — I can't say "that house is worth this, I want this amount of money," right? But it had been neglected, and that's an important factor. This person needs to be realistic.
30:15AL: Yes. Yes. I thank you for saying that. I think sometimes the expectations can be, like, too high — "I want a million dollars for my house." But you need to take a look at the facts of the situation and just see what is reasonable, what is actual. And to be able to actually solve a problem, you need to face the facts.
30:32Rebecca: The alternative is, right — lose it.
30:35AL: Right. Well, Rebecca, you are so awesome. Thank you for coming to talk. I really like you as a person, and I really am happy that we were able to get this situation resolved. Thank you for coming here.
30:45Rebecca: You're quite welcome.
30:46AL: All right.
